Returns Policy
Hassle-Free Returns
At Plummet Designer Clothing, we want you to shop with confidence. If you're not completely satisfied with your purchase, you may return eligible items in accordance with the terms outlined below.
Please read our returns policy carefully before returning any items.
Returning an Item
You have the right to return eligible items within 14 days of receiving your order for a refund, provided that:
- The item is unworn and unused
- The item is in its original condition
- All tags, labels and packaging remain intact
- The item shows no signs of wear, damage, washing or alteration
Items returned that do not meet these requirements may not be accepted and may be returned to the customer.
How to Start a Return
To request a return, please contact our customer service team with:
- Your order number
- Full name
- Details of the item(s) you wish to return
- Reason for return
Our team will provide instructions on how to return your item.
Please do not send items back without contacting us first, as this may delay the processing of your return.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to the original payment method used when placing the order.
Please allow:
- Up to 5 working days for return processing
- Additional time for your bank or payment provider to complete the refund transaction
Original delivery charges are non-refundable unless the return is due to our error or a faulty item.
Exchanges
We currently recommend placing a new order if you require a different size, colour or product.
If you would like assistance selecting a replacement item, our customer service team will be happy to help.
Faulty or Incorrect Items
If you receive an item that is:
- Faulty
- Damaged
- Incorrect
- Not as described
Please contact us as soon as possible after delivery.
Where a fault or error is confirmed, we will arrange an appropriate resolution, which may include:
- A replacement item
- A repair where applicable
- A full refund
Photographs may be requested to help us assess the issue.
Non-Returnable Items
For hygiene, safety and product protection reasons, certain items may not be eligible for return unless faulty.
These may include:
- Underwear
- Swimwear where hygiene seals have been removed
- Personalised items
- Gift cards
- Any item specifically marked as non-returnable
This does not affect your statutory rights.
Return Shipping Costs
Unless an item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning items.
We recommend using a tracked delivery service, as Plummet Designer Clothing cannot be held responsible for returns lost in transit.
Returning Sale Items
Sale and discounted items may be returned within the applicable returns period unless otherwise stated at the time of purchase.
Any exclusions will be clearly displayed on the product page or during checkout.
Return Condition Requirements
Returned products must be received in a resaleable condition.
We reserve the right to reduce or refuse a refund where items are returned:
- Worn or used
- Marked with makeup, deodorant, fragrance or stains
- Without original tags or packaging
- Damaged after delivery
Returns FAQs
How long do I have to return an item?
Eligible items can be returned within 14 days of delivery.
When will I receive my refund?
Refunds are typically processed within 5 working days of receiving and approving the returned item.
Can I return sale items?
Yes, unless otherwise stated at the point of purchase.
Do I have to pay for return postage?
Customers are responsible for return shipping costs unless the item is faulty or supplied incorrectly.